At 11jl, we take your personal data seriously. This Privacy Policy explains exactly what information we collect from Filipino players, how we use it, and the steps we take to keep it safe. Reading this page helps you stay informed and in control of your own data.
A clear breakdown of the data 11jl handles — and the reason behind each type.
When you register and use 11jl, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. When you use our platform on your mobile browser, we may automatically collect technical data such as your device type, IP address, browser version, and session activity logs. This technical data helps us detect unusual activity, prevent fraud, and improve the overall performance of the platform for users across the Philippines. We do not collect more information than is reasonably necessary to provide you with a safe and functional gaming experience. All data collection is carried out transparently and in line with applicable data protection principles.
The personal data we collect from you is used primarily to create and manage your 11jl account, verify your identity, and process your financial transactions in a secure and timely manner. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are essential and cannot be opted out of while your account remains active. Your transaction history and gameplay data are used internally to monitor for suspicious activity, ensure compliance with responsible gaming obligations, and resolve any disputes that may arise regarding bets or withdrawals. We may also use aggregated, anonymised data to analyse platform usage trends and improve the features and performance of 11jl for all Filipino players. If you have opted in to receive promotional communications, we may use your email or mobile number to send you relevant offers — you can withdraw this consent at any time through your account settings. We do not use your personal data to make automated decisions that produce significant legal effects without human review. Every use of your data is tied to a legitimate purpose directly related to your use of the 11jl platform.
11jl does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — your data is not a product we profit from. We may share your information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and fraud prevention partners, but only to the extent necessary for them to perform their specific function. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable privacy standards. In certain circumstances, we may be legally required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if compelled by a valid legal order or obligation. If 11jl undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance where reasonably practicable. We will never disclose your data to unrelated third parties without your explicit consent unless required by law. Transparency in how we share data is a core part of our commitment to Filipino players.
Your personal data is stored on secure servers with access controls, encryption, and regular security audits in place to protect it from unauthorised access, loss, or misuse. We use industry-standard security protocols including SSL/TLS encryption for all data transmitted between your device and the 11jl platform, ensuring that your information is protected in transit at all times. Access to personal data within our organisation is strictly limited to staff members who require it to perform their job functions, and all such staff are bound by confidentiality obligations. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable legal, regulatory, or operational obligations. When your data is no longer needed, we take appropriate steps to securely delete or anonymise it so that it can no longer be linked back to you. While we implement robust security measures, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your 11jl account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately.
As a Filipino player on 11jl, you have the right to access the personal data we hold about you at any time by submitting a request through our support team. You also have the right to request corrections to any inaccurate or incomplete personal information associated with your account, and we will action such requests promptly. If you wish to withdraw your consent for any non-essential data processing — such as receiving promotional communications — you may do so through your account settings or by contacting support directly. You have the right to request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal or regulatory retention obligations. We will respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to honouring your rights and making the process of exercising them as straightforward as possible.
11jl may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. The most current version of this policy will always be available on this page, and the date of the last revision will be clearly indicated at the top of the document. We encourage all players to review this page periodically so that you remain informed about how your personal data is being handled. If we make material changes that significantly affect your rights or the way we process your data, we will make reasonable efforts to notify you through a notice on the platform or via the contact details associated with your account. Continued use of the 11jl platform after any updated policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to arrange the closure of your account. Your trust is important to us, and we are committed to keeping this policy clear, honest, and up to date.
Quick answers to what Filipino players most often ask about data and privacy on 11jl.
No — 11jl does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is used solely to operate your account, process transactions, and improve the platform experience for Filipino players. We only share data with trusted service providers who are contractually bound to handle it securely, and only to the extent necessary for them to perform their specific role. For full details on how your data may be shared, please review Section 3 of this Privacy Policy. If you have further questions, our support team is available to assist you.
You can submit a data access or deletion request at any time by contacting the 11jl support team using the contact details provided in the footer of this page. We will acknowledge your request promptly and aim to respond in full within a reasonable timeframe. Please note that certain data may need to be retained for legal, regulatory, or fraud prevention purposes even after a deletion request is processed. For access requests, we will provide you with a summary of the personal data we hold about you in a clear and readable format. If you have any concerns about how your request is being handled, you have the right to escalate the matter to the relevant data protection authority in the Philippines.
Yes — all financial data, including your PHP payment method details and transaction history, is handled with strict security controls including encryption and access restrictions. 11jl works with reputable payment processors who are required to meet industry security standards for handling financial data. We do not store full card numbers or sensitive payment credentials directly on our servers beyond what is necessary for transaction processing. Your transaction history is retained for account management and regulatory compliance purposes and is accessible only to authorised personnel. If you notice any suspicious transaction activity on your account, please contact our support team immediately so we can investigate and take appropriate action.
If you have previously opted in to receive promotional communications from 11jl, you can withdraw that consent at any time through your account settings or by contacting our support team directly. Once your opt-out request is processed, we will stop sending you marketing messages via email or SMS. Please note that even after opting out of promotional communications, you will still receive essential account notifications such as security alerts, transaction confirmations, and policy updates — these are necessary for the operation of your account and cannot be disabled. If you continue to receive promotional messages after submitting an opt-out request, please contact support so we can resolve the issue promptly. Your communication preferences are always within your control.